Case Study:
SuccessFactors Launch with Global Financial Services Bank

When a Global Financial Services Firm started working with SmarterMedium, they had just started implementing SuccessFactors HCM. SmarterMedium helped them create tailored Quick Reference Guides and Show Me (e-learnings) guides to support their implementation. The approach was clean, succinct and provided just in time information in time for their launch.

Business Challenge:

When a Global Financial Services firm, selected SuccessFactors for talent management globally, they recognized that the tight time frame for deployment, international translation requirements and lack of in-house expertise with SAP SuccessFactors presented serious challenges for their training and launch strategy.

Project Highlights:

Building bespoke custom materials that were quick, concise and easily understood enabled the bank to meet their aggressive launch timelines and provide performance support to their employees worldwide.

  • Performance & Goals,
  • Recruiting,
  • Compensation,
  • Succession

SmarterMedium collaborated with the bank’s in-house training department providing a standardized approach to the training for this application.

  • Translation to five different languages to meet international audiences with tight timelines.
  • Initial launch – worked with timelines to meet implementation.
  • Accommodated changes and requests for additional items.
  • Very flexible and responsive in approach.
  • Quick Reference Guides
  • Training Presentations
  • e-Learning Training Tutorials
  • Translation
Key Features:
Bespoke / Custom
Well-crafted, Branded, Familiar Experiences
Bespoke learning is well-crafted, branded, familiar experiences that allow learners to focus on the new information and knowledge. Bespoke learning is customized to follow your processes, focuses on your key features and ignores unneeded functionality, incorporates your branding, and uses language that your employees are familiar with.
Translation Ready
Extend Customization to Multi-language Support
We create multi-lingual learning experiences that provide an opportunity not only to engage the user where they are most comfortable but also to provide an opportunity to highlight the benefits of the local markets and support their unique business processes. Your training materials not only speak your audience’s language but more importantly, speak the language they will engage, learn and develop with.
Custom Quick Reference Guides
Job Aides
Quick Reference Guides `{`QRGs or Job Aides`}` identify the key features and steps required to complete each step. Put answers to process steps in the hands of your employees. Branding and configured to follow your processes. Quick Reference Guides are designed to provide answers when expertise is not required.
Training Tutorials & eLearnings
Engaging Interactive eLearning
Transform traditional training and learning to embrace new technologies, platforms, and opportunities to move training to meet the time, needs, and availability of the learner. Training Tutorials provide quick introductions and walk through key features by user audience. Created, in short, targeted segments, these on-demand tutorials train users on how to complete a specific performance process.