Using a micro-learning strategy to coach employees on what to expect and impacts to their daily life during an enterprise digital transformation strategy. The learning experience informed global employees on the overall strategy, change management, and an introductory look at the cloud technologies the company would be deployed across the organization.
Recognizing that in the coming months, there will be a lot to take in; a global home appliance manufacturer provided it’s global users an online course as a primer on what to expect from an enterprise digital transformation program.
The program focused on transitioning in-depth materials developed by project teams into concise messaging of features, benefits and provide an understand of the global rollout of cloud technologies.
- Adapted materials from a variety of existing project planning materials, internal resources, and keynote addresses.
- Allowed learners to self-identify region and role information to see a customized presentation of features, benefits, and requirements.
Using a multi-device online learning experience, employees were introduced to the new enablement program as part of an overall digital transformation strategy. The course supported the organization’s aim at creating a seamless customer journey at each and every touchpoint with one of the brands – from the first contact to after-sales.